Cancellation / complaint


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You have the right to withdraw within fourteen days without giving a reason this contract.

The withdrawal period shall be fourteen days from the date, have taken to buy, or a representative of your third party, other than the carrier, the goods in possession of or has.

To exercise your right, you have to (, goose Mecker Weg 9, 58840 Plettenberg, email: by means of a clear statement (eg a letter of sent by mail or e-mail ) about your decision to withdraw from this contract, inform. It reaches an informal letter of cancellation.

To safeguard the withdrawal period it is sufficient that you send your communication concerning the exercise of the right before the expiration of the withdrawal period.


Effects of withdrawal

If you withdraw from this contract, we have to repay you all payments that we receive from you, including the costs of supply, without delay and at the latest within fourteen days from the date on which the notification has been received through your cancellation of this contract with us. For this redemption, we use the same method of payment that you used in the original transaction, unless you expressly agreed otherwise; in any case you will be charged fees because of this repayment. We may withhold reimbursement until we have received the returned goods back, or until you have demonstrated that you have returned the goods, whichever is the earlier.

You have to return the goods immediately and in any event not later than fourteen days from the date on which you inform us about the cancellation of this contract to us or to hand over. The deadline is met if you send the goods before the deadline of a fortnight. The cost of returning the buyer always carries - so. You just have to pay for any diminished value of the goods, when this value is due to a loss necessary to ascertain the nature, characteristics and functioning of the goods handling.

       Please keep the postal receipt and a copy of the return ticket.